Lakshmi Narasiman

Welcome to My Professional Portfolio

Lakshmi Narasiman | Manager – Quality Assurance | Digital Payments & Transaction Systems Specialist

With 12+ years of experience in Software Quality Assurance across the IT and Digital Payments domain, I have built a strong track record of delivering secure, scalable, and high-performance applications. My expertise spans functional, automation, API, mobile, and transaction testing, with extensive exposure to large-scale payment ecosystems serving millions of users.

I have worked extensively on complex payment platforms including Tap & Pay applications (5M+ users), POS and mPOS solutions, merchant onboarding systems, and multi-bank payment gateway integrations. My role involves defining test strategies, leading QA teams, coordinating with cross-functional and server teams, and ensuring end-to-end quality across high-availability transaction-driven systems. I am recognized for my analytical thinking, attention to detail, structured execution, and ability to mentor and lead high-performing QA teams.

My Expertise

Quality Assurance Strategy, Test Planning & Execution, Functional & Regression Testing, Automation Testing (Selenium, TestNG), API Testing (REST, Postman), Mobile Application Testing (Android & iOS), POS & mPOS Testing, Payment Gateway & Multi-Bank Transaction Validation, Defect Tracking & Root Cause Analysis, Log Analysis, Test Environment & Test Data Management, Agile & SDLC/STLC, Cross-Functional Coordination, Documentation & Audit Readiness, Team Mentoring & Process Optimization.

Professional Journey

I began my professional journey as a Software Test Engineer and progressively grew into leadership roles spanning Senior Test Engineer, Lead QA, Sr. Lead QA, and Manager – Quality Assurance. Over the years, I have contributed to diverse projects including job portals, e-commerce platforms, online ticketing systems, ERP applications, and enterprise-scale digital payment platforms.

At Girmiti Software, I have played a key role in delivering mission-critical payment solutions for enterprise clients such as Jio. My responsibilities include validating complex transaction flows, coordinating with MAS, DMM, EMS, PIM, and PAM server teams, reducing defect turnaround time through advanced log analysis, and improving system reliability through comprehensive transaction testing. My efforts have contributed to reduced defect leakage, improved release confidence, and enhanced customer satisfaction.

Vision & Dedication

I thrive in environments where technology, security, and reliability intersect. My vision is to contribute as a Quality Assurance Manager, Senior QA Lead, or Payments Domain QA Expert, enabling organizations to deliver robust, secure, and user-centric digital products at scale.

With strong technical expertise, leadership capabilities, and a commitment to continuous improvement, I am dedicated to driving quality excellence, supporting business growth, and ensuring long-term product success.

Lakshmi Narasiman

Nick Name: Lakshmi

Email: slnarasiman1986@gmail.com

Mobile: +91 9003963016

Location: Bengaluru, India

My Skills

Having worked within the industry for over 12+ Years, I have developed a wide range of skills that would meet and exceed the expectations for the role.

I would relish the opportunity to bring this level of success to your company. If you would like to get in touch to discuss my application and arrange an interview, you can contact me.

AREAS OF EXPERTISE


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Well versed with


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Language Skill

Language is absolutely central to your learning: without it, you cannot make sense or communicate your understanding of a subject.

  • English
  • Tamil
  • Kannada

My Exprience

12+ Years Exprience

Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organisation, and ensuring high-quality outcomes.

Girmiti

Girmiti Software Pvt. Ltd.

As Manager – Quality Assurance
Jun 2017 – Present
Duration: 8+ years



Key Result Areas:

  • Championed test environment setup and configuration management for stable and reliable execution across multiple projects.
  • Coordinated closely with MAS, DMM, EMS, PIM, and PAM server teams to troubleshoot and resolve system-level defects.
  • Enhanced test data management by creating reusable datasets, enabling faster execution and improved consistency.
  • Led log analysis, defect diagnosis, and root cause analysis (RCA), significantly reducing defect turnaround time.
  • Contributed to payment gateway and multi-bank transaction testing, ensuring regulatory compliance and security.
  • Improved QA documentation practices to support audit readiness and accelerate new team member onboarding.
  • Proposed and implemented continuous improvement initiatives that increased QA productivity and reduced defect leakage.
  • Mentored team members on automation testing, mobile testing, debugging techniques, and defect analysis best practices.
  • Strengthened system reliability through comprehensive transaction testing across multiple banks and payment gateways.
  • Ensured high availability of warehouse and transaction-driven testing systems in production-like environments.
  • Collaborated with cross-functional teams to accelerate defect resolution and minimize delivery risks.
  • Drove process improvements that improved test productivity, reduced rework, and enhanced overall quality outcomes.
  • Actively participated in Agile ceremonies including sprint planning, sprint reviews, and retrospectives.
  • Supported ongoing knowledge sharing and skill development initiatives across the QA team.



Projects:

  • Data Extraction & Audit Analysis – Developed SQL queries to extract, filter, and validate large datasets to support audit requirements and business analysis.
  • KPI Dashboards & Reporting (Power BI) – Built interactive Power BI dashboards with robust data models to visualize key performance indicators and enable informed decision-making.
  • Data Analysis & Team Mentorship – Mentored junior analysts on data analysis, report generation, validation techniques, and audit best practices.
  • Analytical Models & Performance Optimization – Designed analytical models to identify discrepancies, improve portfolio performance, and enhance data accuracy.
  • Cross-Functional Collaboration & Workflow Optimization – Collaborated with cross-functional teams to streamline workflows, improve data reliability, and enhance overall operational efficiency.
Epax-Techsoft

Epax Techsoft Solution

As Software Test Engineer
Jul 2007 – Apr 2013
Location: Bangalore
Duration: 5 years 10 months



Key Result Areas:

  • Job Portal Website – Tested registration, job search, and employer–employee modules to ensure seamless usability and functional accuracy.
  • Online Bus Ticket Booking Platform – Executed functional and transaction testing for booking flow, payment processing, and ticket issuance to ensure reliability and accuracy.
  • PG Listing Platform – Validated property listings, pricing logic, booking workflows, and overall platform usability.
  • E-Commerce Platform – Tested product catalog management, shopping cart functionality, custom measurement orders, and checkout/payment processes.
  • ERP Software (Procurement, Inventory & Material Issue) – Performed end-to-end functional testing for procurement workflows, inventory inward/outward processes, and stock allocation modules.



CAREER ACHIEVEMENTS:

  • Received the Best Employee Award from the client (Jio) for outstanding project contribution and delivery excellence.
  • Successfully executed end-to-end mobile application testing (Android & iOS) for enterprise-scale production releases.
  • Led high-visibility digital payment initiatives including Tap & Pay (5M+ users), Merchant Applications, mPOS, and POS device testing.
  • Reduced overall testing cycle time through early adoption and implementation of automation frameworks.
  • Improved defect detection accuracy by leveraging deep backend log analysis and API payload validation techniques.
  • Enhanced QA documentation standards to ensure audit readiness and accelerate team onboarding.



Education

My Educational Background

Annamalai University

B.Sc. in Computer Technology

From Annamalai University

In 2017

Training & Certifications:

  • Advanced Diploma in Software Testing
  • Selenium Automation Testing (Selenium WebDriver & TestNG)
  • API Testing & REST Services using Postman
  • Mobile Application Testing (Android & iOS)
  • Manual Testing (Functional, Regression, Sanity & System Testing)
  • Agile & SDLC/STLC Methodologies
  • Payments Domain & Transaction Validation Training
  • POS, mPOS & NFC-Based Payment Systems Training
  • Defect Tracking, Log Analysis & Root Cause Analysis (RCA)

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My Resume

Declaration

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.

Lakshmi Narasiman

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